Short answers about matching formulas, sensitive skin, home care and shipping. If you do not find what you need — write to us.
How do I match a formula to my skin type?
Use the “skin type” and “purpose” filters in the catalog. If unsure, start with gentle cleansing and hydration, and introduce actives one at a time — after speaking with a professional.
Is it suitable for sensitive or couperose-prone skin?
The line includes formulas for sensitive and couperose / reactive skin. Look for the matching badge on the card and avoid aggressive acids during a flare.
This is professional skincare — can I use it at home?
Yes. Some formulas are designed for cabin work and home aftercare. Follow the method on the product page: frequency and a thin layer matter more than “more is better”.
How often should I use the ampoules?
A typical course is daily or every other day for 10–14 days, then maintenance 1–2 times a week. The exact rhythm depends on the formula and how the skin responds.
Shipping and payment
Orders are placed through the cart. Time and cost depend on the address and are calculated at checkout. Payment is taken online through Stripe. Details are on the shipping page.
How should I care for skin after a treatment?
For the first day: no acids or scrubs, gentle cleansing and barrier care. SPF is essential. If a professional performed the treatment, follow their protocol.
Can I return a product?
Opened cosmetics cannot be returned for hygiene reasons. If the parcel arrived damaged or the order was assembled incorrectly, see the returns page.